If you have a family that has duplicate contact cards in your database:
- Choose which contact card should be their active contact card.
- Update the second contact card to "Cancelled."
- Select "No, do NOT add emails to Do Not Contact List."
Cancelled Contacts will:
- not show up on any reports.
- have pending orders removed.
- be removed from all volunteer opportunities.
- not show up in your "search" results on the dashboard.
If you have duplicate contacts and emails on your auto-populating newsletter subscription lists, there is no need to delete and re-create the list. Instead, we recommend Updating Your Auto-Populating Newsletter Lists.