FAQ - Can you return an item that has already been marked as delivered?


If a User has ordered, paid for, and received an item but decides to return it, you will need to mark the item as undelivered, issue a refund on the order then adjust the inventory manually.


To mark the item as undelivered:

  • Open the User's record and click on the Orders tab.
  • Click on the Order Number.
  • Click on the blue "deliver..." button.
  • Enter a negative number (such as -1) in the Delivering NOW box.



To issue the refund:

  • Open the User's record and click on the Orders tab.
  • Click on the Order Number.
  • Then, you can click on the blue refund button and tell the system how the refund will occur (such as writing them a check or applying an account credit to be used later.)




To manually adjust the inventory:

  • Go to Store & Forms / Catalog.
  • Select "Adjust Inventory" for the item that needs adjustment.
  • See the Help Desk Solution Adjusting Inventory Numbers for more information.