FAQ - How do we record payments received offline?
If you have allowed offline payments (cash/check payments) for orders placed in the system, you will need to manually record those payments on the order.
Go to Store & Forms / Orders.
- Sort to find Orders with a Balance Due.
- Select the Order Number that needs the payment applied.
On the Order screen, click the blue "Payment" button next to the Total Payments.
- Enter the information about the payment and click "Apply Payment."