FAQ - What does it mean when it says that the email is not verified?


There are three ways that an email may not be verified:

  1. The organization turned off email verification when the account was created.
  2. It's a secondary email on the account.  These do not need to be verified.
  3. An Admin created the account.

It is best to have verified users so know that the email communications you are sending are actually reaching the users.  Non-verified users will still receive communications (provided they entered their email address correctly.)

Users must verify their own email address, Admins cannot do this for them.  However, Admins can send an email to all non-verified accounts asking them to login and complete this process.  If you go to People / Reports / Orphaned Contacts, you will see all accounts that do not have a verified user email associated with them and can send them an email.